WaterCue — Support
Find answers to common questions about WaterCue. Can't find what you need? Contact us at support@vikthi.ai.
Frequently Asked Questions
Getting Started
How do I set my daily water goal?
Go to Profile → Daily Goal and tap the goal row to edit it. Enter your target in ml or litres and tap Save.
How do I log water intake?
On the Home screen, tap any container card (Glass, Sipper, Bottle, Cup) to instantly add that amount. For a custom amount, tap Custom and enter any value with an optional label.
How do I change the measurement unit (ml / litres)?
Go to Profile → Daily Goal, tap the goal row to edit it, then tap the unit button (ml / l) to toggle between them. Save to apply.
Reminders & Notifications
How do I set up water reminders?
Go to Profile → Reminders (or tap the bell icon). Enable reminders and choose:
- Interval mode — remind me every X minutes/hours within a time window
- Specific times — choose exact times during the day
Why am I not receiving notifications?
- Make sure reminders are enabled in Profile → Reminders
- Check that WaterCue has notification permission:
- iOS: Settings → Notifications → WaterCue → Allow Notifications
- Android: Settings → Apps → WaterCue → Notifications → Allow
- On some Android devices, battery optimisation can delay or block notifications. Go to Settings → Battery → WaterCue and set to Unrestricted.
Reminders stop after I reach my goal — is that a bug?
No, this is by design. WaterCue automatically cancels scheduled reminders once you hit your daily goal. They resume the next day (after the next app open that re-schedules them).
Language & Display
How do I change the app language?
Go to Profile → Language. Tap the language row to open the picker. Search by name or scroll the list, then tap your language.
The app opened in the wrong language. How do I fix it?
On first launch WaterCue auto-detects your device language. If it chose the wrong one, simply go to Profile → Language and select your preferred language.
Does WaterCue support right-to-left (RTL) languages?
Yes. Full RTL layout support is active for Arabic. When you switch to Arabic, the entire app layout mirrors on the next app restart.
Purchasing & Refunds
Is WaterCue a subscription?
No. WaterCue is a one-time purchase. Pay once and own the app permanently — no monthly or annual fees, no in-app purchases, no ads, ever.
What do I get with my purchase?
Full access to all features: water tracking, reminders, history, dark mode, 27 languages, container customisation — everything, forever. All v1.x updates are included at no extra cost.
I purchased the app but it's not showing as purchased on another device. What do I do?
- iOS: Open the App Store, tap your profile → Purchased, find WaterCue and re-download. Or go to WaterCue on the App Store and tap Get— it will say "Redownload" if already purchased.
- Android: Open Google Play, search for WaterCue. If already purchased, the Install button will appear without any charge.
How do I request a refund?
Refunds are managed by the platform you purchased from, not by Vikthi AI:
- iOS / App Store: Visit reportaproblem.apple.com, sign in, find WaterCue, and request a refund. Apple typically processes within 48 hours.
- Android / Google Play:Open the Play Store → Profile → Payments & subscriptions → Order history → WaterCue → Request a refund.
Data & Privacy
Where is my data stored?
All data is stored locally on your device in an SQLite database. Nothing is uploaded to any server. See the full Privacy Policy.
Can I back up my data?
In v1.0, there is no export feature. Your data lives on-device. Uninstalling the app permanently removes all data.
Does WaterCue work offline?
Yes, 100%. WaterCue requires no internet connection at any point.
Does WaterCue collect any personal data?
No. WaterCue collects zero personal data. No account, no analytics, no tracking. See the full Privacy Policy.
Containers & Customisation
How do I customise the size of a container (e.g. my actual glass is 180ml)?
On the Profile screen, tap the ✎ (edit) icon on any container card. Enter your actual size and tap Save. You can reset it to default with the Reset button.
How do I add or remove containers from the quick-add row?
On the Profile screen, tap any container card to toggle it selected / deselected. At least one container must remain selected.
History
How do I edit a past entry?
On the Home screen, tap the ✎icon next to any entry in today's list. For past days, open the History screen, select the day, then tap the ✎ icon.
How do I delete an entry?
Tap the 🗑 (trash) icon next to the entry and confirm deletion.
Contact Us
If your issue isn't covered above, please reach out. We aim to respond within 2 business days.
Email: support@vikthi.ai
Website: https://vikthi.ai/watercue
App Information
| App Name | WaterCue |
|---|---|
| Developer | Vikthi AI |
| Version | 1.0.0 |
| Platforms | iOS 16+ · Android 7.0+ |
| Languages | 27 languages supported |
| Purchase Type | One-time purchase — no subscription |
| In-App Purchases | None |
| Ads | None |
| Offline | Yes — fully offline |
| Privacy Policy | https://vikthi.ai/watercue/privacy |
| Support URL | https://vikthi.ai/watercue/support |